In accordance with the following terms and conditions, every Roadvision product is covered by a warranty period, the duration is dependent on the product as outlined in the below table or expressly defined on the product or original packaging and supporting material. This warranty is only applicable to the person/business who originally purchased the product and is valid from the date of purchase.
| wdt_ID | Product | Warranty Period |
|---|---|---|
| 1 | Platinum & Black Label Range Products (LED) | 7 Years |
| 2 | White Label Range Products (LED) | 5 Years |
| 3 | Signal Lighting Products (LED) | 5 Years |
| 7 | Auxiliary/Emergency Lighting Products (LED) | 5 Years |
| 9 | Head Lamp Conversion Kits (LED) | 3 Years |
| 10 | Auxiliary/Emergency Lighting Products (HID/Halogen/Xenon) | 1 Year |
| 11 | (LED/HID/Halogen) for Mining or Marine Applications | 1 Year |
| 12 | Mounting Accessories, Brackets & Hardware | 1 Year |
| 19 |
The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010, the New Zealand Consumer Guarantees Act 1993 and any other laws in relation to the products to which this warranty relates. This warranty:
(a) Covers the product against faulty materials or workmanship.
(b) Covers the replacement of parts, for the duration of the warranty period.
For Products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010. For Products sold in New Zealand, this warranty is subject to the Consumer Guarantees Act 1993.
The Products come with guarantees that cannot be excluded under the consumer laws in Australia and New Zealand. The consumer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
The consumer is also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality within the warranty period.
(a) Damages arise from product abuse, misuse, improper application, accidental damage, lack of maintenance, or any repair attempted by someone other than an approved repairer.
(b) The product has not been used or maintained in accordance with the manufacturer’s directions or instructions as provided with the product.
(c) The product is used in an application where it is not fit for purpose. This includes but is not limited to observance of correct tensile strength ratings, suitable DIN/ISO standards, metric/imperial specifications, recommended tightening torques, or appropriate chemical product use.
(d) The Product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
(e) The product is subject to normal wear and tear. Parts including, but not limited to globes, batteries, seals, and O-rings must be regularly inspected so that the wear and tear on such parts do not lead to a failure.
(f) Damage to the product is caused by sand, water damage, rust corrosion, fire, vermin and/or insect infestation, power outages or surges or inadequate or improper voltage or current.
(g) The product has been stored incorrectly. This includes but is not limited to exposure to high or low temperatures, incorrect UV or other light, or excessive moisture as per the manufacturers’ recommendations or stipulations of the Safety Data Sheet (where applicable).
(h) The product is used on or after the expiry or use-by date or outside of the recommended usage period after the date of manufacture as indicated on the product (where applicable).
(i) All recommended preparation and/or treatment processes have not been carried out as per the manufacturer’s instructions.
(j) The product or packaging has been modified in such a way that renders any prior specification, rating or classification void.This includes, but is not limited to Dangerous Goods, Flammability ratings or Safe Transport classifications.
Any warranty claim is to be submitted in writing and accompanied by relevant invoice/s or proof of purchase as well as the product itself to the original place or purchase.
